1. Who we are

Cosmic Accounting Ltd. provides bookkeeping, tax preparation and corporate records services from Surrey, British Columbia. This policy explains what personal information we collect, why, who sees it and how you can exercise your rights. It applies to visitors to this website and to our clients.

2. Privacy officer

Our person responsible for privacy is Manveer Singh. You can reach him at info@cosmicaccounting.co or 604-779-6620, or by mail at 103-9689 140 St, Surrey, BC V3T 0P3.

3. What we collect

• Website enquiries: your name, email address, phone number, the service you are interested in and your message.
• Client information: identification and contact details, social insurance numbers, CRA and provincial account numbers, bank and credit card statements, payroll and employee records, tax slips, financial records and company documents, as needed for the services you engage us for.
• Communications and billing: our correspondence with you and your payment history.
• Website data: this site does not use analytics, advertising cookies or third-party fonts. Our web host keeps standard server logs, which include your IP address.

4. Why we use it

• To respond to your enquiry and prepare a quote.
• To deliver the services you engage us for, including bookkeeping, tax returns, payroll and corporate records.
• To act as your authorized representative with the CRA, provincial tax authorities and other agencies.
• To invoice you and keep our records, and to meet legal and professional obligations.

We send promotional messages only with your express consent, and every message includes an unsubscribe option.

5. Consent

By submitting the contact form, you consent to our use of the information for the purpose of responding to you. Clients consent to the uses above when they engage us, and agency authorizations are given separately. You can withdraw consent at any time by contacting us, subject to legal and contractual requirements. Withdrawing consent may mean we can no longer provide a service.

6. Who we share it with

• You, and the agencies you authorize us to deal with, such as the CRA and provincial tax and registry authorities.
• Service providers that support our work, such as accounting and payroll software, email, file storage and payment processing, under confidentiality and security obligations.
• Others where the law requires or permits it.

We do not sell personal information.

7. Storage outside your province or Canada

Some of our service providers store or process information outside your province or outside Canada, including in the United States. We take steps to ensure these providers protect your information.

8. Security and retention

We use reasonable physical, technical and organizational safeguards to protect personal information. We keep information only as long as needed for the purposes above and to meet legal requirements. For tax records this is generally six years from the end of the last tax year they relate to. We then destroy or anonymize it securely.

If a privacy incident creates a risk of serious harm, we will notify you and the relevant authorities as required by law.

9. Your rights

You may ask to see the personal information we hold about you, ask us to correct it, and withdraw consent. Contact our privacy officer using the details above. We will respond within the time limits set by law.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada or, in British Columbia or Alberta, the provincial Information and Privacy Commissioner.

10. Changes to this policy

We may update this policy and will post the new version here with a new date.